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Shipping and Returns Policy

Your order will usually be delivered in 1-4 business days for those who live in urban areas and 4-7 business days for the rest of India. However, the delivery time may vary based on factors such as public holidays, weather conditions, shipping address, etc. In the case of multiple products under your order, the products will be shipped in parts or together depending on the vendor and the delivery duration mentioned in the product information page.

Shipping is done through respectable logistics companies, but MiniMoi will not be liable for delays due to natural disasters, pandemic, epidemic or any situation beyond our control.


Orders once confirmed, cannot be cancelled. (Check)


All requests for returns/exchange shall be scrutinized in detail by MiniMoi in accordance with its policies and practices. MiniMoi shall not have any obligation to accept the return/exchange of products delivered, but it may accept requests for returns/exchange at its discretion.

In case a request for return/exchange of products is approved by MiniMoi, the customer has to handle the shipping package to us as we do not have a reverse pickup.

In the event that your request for return of a product is approved, we will issue a Credit Note for the same value of the product . In the event that your request for exchange of a product is approved we will facilitate the exchange for the product supplied to you.

In case the package is returned to us after attempted delivery or because of a wrong shipping address provided by the customer at the time of placing order, we will charge the customer the additional charges we had to bear to have the item(s) packaged and shipped again. The order package cannot be cancelled after attempted delivery and neither will a credit note be issued for the same.

We will try our best to stick to the colors of the clothing on our website. However, one must take note that computer displays often vary from screen to screen and what is rendered on one computer screen sometimes looks slightly different on another computer screen. As a result, what you might receive might look slightly different in terms of texture or color. This perceived difference, if any, will be because of the differences in screen color rendering.

Any return requests have to be sent to us within 48 hours of receipt of product.

For all return requests please email us at 


When you visit our website, you are communicating with us electronically. You will be required to provide a valid phone number and e-mail address while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the website.


We reserve the right to unilaterally make changes to our website, policies, and these Terms of Use at any time. You will be subject to the policies and Terms of Use in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). 


If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining portion of these Terms of Use.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause, which is beyond our reasonable control. 


If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Dispute Resolution

Either party may refer such dispute for final resolution by arbitration under the Arbitration and Conciliation Act 1996. The Tribunal shall consist of one (1) arbitrator appointed by MiniMoi The arbitration proceedings shall be held at Tiruppur. The language to be used in the arbitral proceedings shall be English. 

Subject to the above, the Courts at Chennai shall have exclusive jurisdiction.

Governing Law

The validity, construction and enforceability of these Terms of Use, the Privacy Policy and other policies shall be governed and construed in accordance with the laws of India. 

Tracking your order

Once you complete payment, your order will be confirmed and we will provide you with thetracking details related to your order. You will receive an email and SMS with a link to track your order. You can also track it from your MiniMoi account.